On this web page you will find information on temporary changes in opening hours of customs service places and in customs clearance due to the emergency situation, as well as recommendations for consignees and consignors. The information is updated on an ongoing basis, most recently on 17 May.
Please note that from 18 May:
- the Paldiski customs service point is open on Mondays, Wednesdays and Fridays from 08:30 to 16:30. Customs clearance is requested to perform through electronic channels.
- the Airport customs service place (Kesk-Sõjamäe 10a, Tallinn) is open Mon–Fri from 8:00 to 16:30, the service place is closed at weekends, but from 9:15 to 16:45, the service place personnel is available via email and telephone. Please declare electronically or through a customs agency (see declaration instructions).
- the opening hours of the Muuga service place have been temporarily changed:
– the free zone border (Põhjaranna tee 21 / Maardu tee 65, Maardu) is open Mon–Sun twenty-four hours;
– the customs service place (Veose 4, Maardu) is open from 1 June on Mon–Sat from 8:30 to 19:30;
– the Vessel Traffic Center is open Mon-Sun twenty-four hours and the center's customs officials are available via e-solutions and telephone.
- the free zone border in Sillamäe is open Mon–Sun twenty-four hours and the Sillamäe service place is open Mon–Sun from 8:00 to 20:00.
Temporary e-mail addresses created during the emergency situation will remain in use until notified separately.
Consignees and consignors are invited to communicate in customs clearance matters first of all with their contractual partners providing them customs clearance services.
Authorised consignees and consignors are asked to exercise their rights to start and terminate a transit procedure, instead of contacting or directing their customers to customs officials.
Where the clearance of goods involves a trader holding an authorised consignee’s authorisation, the trader should also use the declarant service in addition to the authorised consignee service in order to limit contacts between various people.
Please avoid opening TIR-carnets where possible; as an alternative, please draw up a transit declaration and use the authorised consignor service.
- During the emergency situation period, please do not submit applications for authorisations which are not directly related to the emergency situation. In the case of authorisation procedures which are underway, please consider that it may take the maximum possible time allowed for this procedure and please take into account also the extension period of 30 days or, in certain cases, even more. If it is possible to grant an authorisation within a shorter time limit due to the type of the authorisation, we will use this option.
- We would be grateful if you could avoid, wherever possible and as far as possible, contacts with officials and the use of paper documents.
- Please be prepared for potential delays regarding customs-related activities.
- We would like to ask you to understand and be patient with any inconveniences the temporary measures may entail.
- Customs formalities on the importation of organs and other tissues of human or animal origin
- Lodging of simplified customs declaration
- Temporary admission
- Customs clearance with ATA Carnet
- Excluded from export restrictions
- Receiving TIR-certificates from Sillamäe service place
- Destruction of goods
- If the closing date of your guarantee is approaching
We are not issuing INF 3 documents at the moment, these documents can be issued retrospectively.
Certificates of origin are issued at all places of customs clearance.
Certificate of origin EUR.1/customs status certificate A.TR with documents which prove origin/status are scanned and transmitted for verification firstname.lastname@example.org.
To validate a certificate within a day, you have to send it to the above-mentioned e-mail address by 15:00 at the latest on the same day.
Once the certificate of origin has been validated, a notification thereof is sent to the business operator and to the official certifying the documents of origin.
Certificates of origin are validated at all customs clearance places from 15:00 to 16:15; on Fridays from 15:00 to 15:30 (except Muuga, Sillamäe and Airport service places, where certificates are also accepted on Fridays from 15:00 to 16:15).
Use of certificates of origin (EUR.1, A.TR, EUR-MED) from 1 March 2020 during the COVID-19 crisis in the European Union and EU partner countries
The European Commission has compiled information on the use of certificates of origin in the guidelines "Origin of goods" (for detailed information on the use of certificates of origin, click on the in-text links "EU Member States", "Pan-Euro-Mediterranean countries" and "other EU trade partner countries").
Please bring supporting paper documents attached to the customs declaration for which a time limit for submission has been set to the customs office within the calendar month following the end of the emergency situation.
- Please be aware that in connection with the emergency situation declared in Estonia, it is strictly recommended to avoid contacts with other people and therefore a customs agent (including a consignee, logistics expert, principal or other person involved in the trade), should, from now on, send the documents relating to the discharge of the transit operation by e-mail, depending on the customs office of destination, to one of the following temporary e-mail addresses:
Customs office of destination Code of the customs office E-mail address Sillamäe service place EE5130EE email@example.com Muuga service place EE1210EE firstname.lastname@example.org Airport service place EE1310EE email@example.com Narva service bureau EE5100EE firstname.lastname@example.org Tartu service bureau EE4100EE email@example.com Rakvere service bureau EE5100EE firstname.lastname@example.org Võru service bureau EE4100EE email@example.com Valga service bureau EE4100EE firstname.lastname@example.org Pärnu service bureau EE3300EE email@example.com Kuressaare service bureau EE3300EE firstname.lastname@example.org
In the subject line of the e-mail, please indicate the vehicle registration number and the MRN of the transit declaration.The documents accompanying the goods (invoice, CMR, etc.) must be attached to the e-mail.
An e-mail to the temporary e-mail address of the customs office of destination must be sent no later than the arrival of the vehicle with the goods at the customs office of destination.
When the documents of goods have been sent to the e-mail address of the customs office of destination and the vehicle is at the customs office of destination, the driver (or customs agent or other interested person) has to notify the customs of destination of the arrival of the vehicle by calling on the phone number on the front door of the customs office.
The customs official performs required activities in the information systems and, when it is allowed to proceed with the customs clearance, the official records the arrival of the transit shipment in the NCTS.
The declarant draws up an IM declaration. The declarant sends the number of IM declaration to the official by e-mail. The MRN of the transit declaration must be indicated in the subject line of the e-mail, and the message must include the number of the IM declaration.
If the IM declaration receives the status "goods released", the official discharges the transit operation. The official informs the declarant of the discharge of transit operation by e-mail.
The driver receives from the declarant the information on the discharge of the transit operation, whereupon the driver is allowed to drive to the consignee for unloading the goods.
Please be aware that such a temporary solution may take more time than usual. This temporary measure has been taken to protect our health.
In the case of crucial goods (for example, personal protective equipment, medical supplies, foodstuff), the customs will accept that the goods are presented at a place other than the approved place of authorised consignee or a customs office, provided that at the request of a customs officer the goods are presented to the customs office.
- Please be aware that in connection with the emergency situation declared in Estonia, it is strictly recommended to avoid contacts with other people and therefore a principal (including consignor, logistics experts, other person involved in the trade) should, from now on, send documents relating to the commencement of the transit procedure by email to one of the following temporary e-mail addresses, depending on the customs office of departure:
Customs office of departure Code of the customs office E-mail address Sillamäe service place EE5130EE email@example.com Muuga service place EE1210EE firstname.lastname@example.org Muuga free zone border EE1210EE email@example.com Airport service place EE1310EE firstname.lastname@example.org Narva service bureau EE5100EE email@example.com Tartu service bureau EE4100EE firstname.lastname@example.org Rakvere service bureau EE5100EE email@example.com Võru service bureau EE4100EE firstname.lastname@example.org Valga service bureau EE4100EE email@example.com Pärnu service bureau EE3300EE firstname.lastname@example.org Kuressaare service bureau EE3300EE email@example.com
In the subjectline of the e-mail, please indicate the vehicle registration number and the MRN. Documents accompanying the goods (the invoice, CMR etc.) must be attached to the e-mail.
The e-mail to the temporary e-mail address of the customs office of departure must be sent no later than the arrival of the vehicle with the goods at the relevant office of departure.
If the documents of goods have been sent to the e-mail address of the customs office of departure, and the vehicle is located at the customs office of departure, the driver (or a principal or other interested person) has to notify the customs of departure of the arrival of the vehicle at the customs office of departure by calling on the phone number on the front door of the customs office.
The customs official performs required activities in the information systems and, when it is allowed to proceed with the customs clearance, the official opens a transit operation in the NCTS. The official sends the transit declaration opened in the NCTS back to the e-mail address of the business operator. Please note that Member States also accept electronically transmitted transit accompanying documents (TADs).
The driver receives the information from the principal (consignor, logistics expert or other person involved in the trade), about the commencement of the transit declaration, whereupon the driver is allowed to drive to the business operator, from whom he/she receives the barcoded printout of the transit declaration.
Please be aware that such a temporary solution may take more time than usual. This temporary measure has been taken to protect our health.
Customs clearance of victualling supplies unloaded from a vessel is performed during the opening hours of service places. An advanced notification thereof together with related documents must be sent to firstname.lastname@example.org.
We have set up a temporary solution for confirming status documents by e-mail. For this purpose, business operators are kindly requested to send scanned documents to the e-mail address of the customs service place/service bureau. After validation by the customs, the documents are returned by e-mail to the business operator in scanned form.
During the emergency period, please be aware that, as a priority, the customs first check declarations related to personal protection equipment, medical supplies and foodstuff, therefore, the Estonian Tax and Customs Board cannot ensure the performance of customs controls within 3 working days for the time being.
Upon the entry of medical supplies and surgical and laboratory equipment, it is possible to submit security data on the basis of transport documents. Furthermore, we are flexible as regards deadlines for the presentation of such goods to the customs (you do not have to provide information on entry formalities in the ICS). The above mentioned goods may be presented to the customs on the basis of the same documents including in case of intra-Union movements.
Organs and other tissues of human or animal origin, human blood and bone marrow are allowed to be declared for free circulation by declaring with any other procedure.
Please note that in the case of crucial customs clearance where a person may not have all the information necessary to lodge a customs declaration, customs law allows simplified declaration to be lodged without previous authorisations. More specific consultation at customs information.
If a person using simplified customs clearance encounters difficulties in lodging a supplementary declaration, he or she has to contact the customs office where the supplementary declaration shall be lodged and explain the circumstances of the delay.
Disaster relief supplies, medical supplies, surgical and laboratory equipment can be placed under the temporary admission procedure by an act or oral declaration with total relief from import duties. The relief shall be granted for:
disaster relief supplies used in connection with measures taken to counter the effects of disasters or similar situations affecting the customs territory of the Union;
medical, surgical and laboratory equipment which is dispatched on loan at the request of a hospital or other medical institution which has urgent need of such equipment to make up for the inadequacy of its own facilities and where it is intended for diagnostic or therapeutic purposes.
Where goods are declared orally, you have to submit a supplementary document (175.04 KB, PDF) as set out in Annex 71-01 to the Delegated Regulation.
If it is not possible to re-export the temporarily imported goods within the given time limit due to the spread of COVID-19, you have to inform the customs of the need to extend the time limit for re-exportation. The customs may exceptionally extend the time limit for re-exportation.
If possible, please complete re-exportation of the goods imported under an ATA Carnet by sending the goods to a customs warehouse.
As a general principle, ship supplies intended for use in on-board pharmacies are excluded from export restrictions.
At Sillamäe service place, TIR-certificates are issued only with prior agreement. To make an appointment for customs examination, please call +372 676 2562.
We ask traders who need to destruct the goods (through the inward processing procedure) or the process concerned is already being carried out, to contact the customs specialist Maria Filei (Maria.Filei@emta.ee) and find out whether and when it is possible to perform/continue the process.