We serve clients Mon–Thurs 9:00–16:30 and Fri 9:00–15:30.
For more personalised consultation, we recommend sending messages in the e-services environment e-MTA.
In addition to correspondence, the e-services environment also provides an overview of notifications and documents sent to you by the Estonian Tax and Customs Board.
Сonsultation to private clients and self-employed clients
E-tax services
-
Non-resident
- [email protected]
Сonsultation to business clients and VAT consultation
Customs information and e-customs services
Prices for information line calls are based on your phone plan.
Additional information
- We will reply to your message as soon as possible, but no later than within ten working days.
- In the e-services environment e-MTA, you can also send us files. The uploaded file can be up to 15 MB in size. Up to five files can be uploaded at a time.
- We accept files in the following formats: gif, jpg, png, jpeg, tif, tiff, docx, pdf, xlsx, odt, ods, txt, rtf, ddoc, bdoc, asice, sce, xps, csv, xml. Zip files cannot be uploaded.
- To see replies to your messages, select Communication – Correspondence in the e-MTA. We recommend that when you message us in the e-MTA, indicate that you want to get a notification to your e-mail about receiving a reply.
- In the e-MTA, we can issue information subject to tax secrecy about you and persons you represent within the limits of authorisation.
- The calls are being recorded for quality assurance purposes.
- If answering your question requires collection of information, we will take your contact details and agree on a callback time.
- It is possible to choose whether you want Estonian or Russian to be your language of communication when calling to customer support. If possible we also answer in some other language.
- For quicker and more convenient personal counselling, we have introduced an authentication service that allows the caller to be identified (authenticated) either before being added to a call waiting list or during a call. You can choose either mobile-ID or Smart-ID for authentication. If you choose Smart-ID as the method of authentication, you need to provide your personal ID code. In case of mobile-ID, both your mobile phone number and personal ID code are necessary.
- By phone, we issue information subject to tax secrecy only to authenticated customers within the limits of authorisation in force. We cannot provide unauthenticated customers with information subject to tax secrecy.
- We will answer you as soon as possible, but not later than within ten working days.
- If it is necessary to gather information for the reply, we shall answer at the latest within 30 calendar days.
- Please add your contact phone number to your e-mail.
- If you want to send Excel or Word files as attachments, please attach them in *.docx or *.xlsx format (not in the previous version in *.doc or *.xls format).
- The maximum e-mail size limit is 20 MB, regardless of the number of attachments. If the total size of attachments is larger, please send the attachments in several e-mails.
- Information subject to tax secrecy is issued by e-mail only if the e-mail is sent in an encrypted form.
Last updated: 18.03.2024