E-services environment e-MTA
For more personalised consultation, we recommend sending messages in the e-services environment e-MTA.
In addition to correspondence, the e-services environment also provides an overview of notifications and documents sent to you by the Estonian Tax and Customs Board.
E-mail and phone
We serve clients Mon–Thurs 9:00–16:30 and Fri 9:00–15:30.
Prices for information line calls are based on your phone plan.
Сonsultation to private customers and self-employed persons
Сonsultation to business customers
Additional information
- We will reply to your message as soon as possible, but no later than within five working days.
- In the e-services environment e-MTA, you can also send us files. The uploaded file can be up to 15 MB in size. Up to five files can be uploaded at a time.
- We accept files in the following formats: gif, jpg, png, jpeg, tif, tiff, docx, pdf, xlsx, odt, ods, txt, rtf, ddoc, bdoc, asice, sce, xps, csv, xml. Zip files cannot be uploaded.
- To see replies to your messages, select in the e-services environment e-MTA: Communication – Correspondence. We recommend that when you message us in the e-MTA, indicate that you want to get a notification to your e-mail about receiving a reply.
- In the e-MTA, we can issue information subject to tax secrecy about you and persons you represent within the limits of authorisation.
- The calls are being recorded for quality assurance purposes.
- If answering your question requires collection of information, we will take your contact details and agree on a callback time.
- It is possible to choose whether you want Estonian or Russian to be your language of communication when calling to customer support. If possible we also answer in some other language.
For personal consultation, you can authenticate yourself using mobile-ID or Smart-ID before being added to a call waiting list, or during the call if necessary. To authenticate during the call, you need to provide your personal identification code if using Smart-ID, and your mobile phone number and personal identification code if using mobile-ID.
By phone, we issue information subject to tax secrecy only to authenticated customers within the limits of authorisation in force. We cannot provide unauthenticated customers with information subject to tax secrecy.
- We will answer you as soon as possible, but not later than within five working days.
- If it is necessary to gather information for the reply, we shall answer at the latest within 30 calendar days.
- Please add your contact phone number to your e-mail.
- If you want to send Excel or Word files as attachments, please attach them in *.docx or *.xlsx format (not in the previous version in *.doc or *.xls format).
- The maximum e-mail size limit is 20 MB, regardless of the number of attachments. If the total size of attachments is larger, please send the attachments in several e-mails.
- Information subject to tax secrecy is issued by e-mail only if the e-mail is sent in an encrypted form.
Last updated: 14.05.2026
