If, due to an interruption in the customs information systems or a technical failure, it is not possible to carry out customs clearance in the usual manner, fall-back procedures are used. For example, a declaration may be submitted outside the information system (on paper), or the required data may be transmitted in another manner agreed with customs.
The use of fall-back procedures depends on which information system is affected and the nature of the failure. Read more: “Instructions in the event of interruptions in the information systems of the Estonian Tax and Customs Board”.
Instructions for carrying out fall-back procedures
Instructions for carrying out import fall-back procedures (in Estonian) | pdf In case of failure of customs information systems, the PDF forms fillable on screen can be used to file the import declaration. |
Contact details for service in the event of an interruption
During working hours of Customs Information
Mon–Thurs 9:00–16:30, Fri 9:00–15:30
Outside working hours of Customs Information
On weekends and public holidays: Airport Customs Control (EE1111EE)
Mon–Fri 17:00–20:00 Muuga Customs Office and Sillamäe Customs Office
Mon–Fri 20:00–8:00 Airport Customs Control (EE1111EE)
Last updated: 03.11.2026
